The year 2024 marks a pivotal turning point as artificial intelligence (AI) transitions from the experimental stage to widespread real-world applications. Globally, both enterprises and public sector organizations are increasingly adopting AI technologies, with use cases expanding from the lab into practical deployment, demonstrating unprecedented value. According to a Gartner report, 2024 is the year when companies must implement their AI strategies and realize actual value. AI is not only a critical technology for organizational advancement—it is now considered a key component of national efforts to safeguard critical infrastructure.
A Google-commissioned IDC study further validates this trend: 60% of federal agency respondents identified cybersecurity as the top use case for AI, while 62% cited enhancing cybersecurity capabilities as the main driver for AI adoption. Additionally, 40% of public sector AI investments focus on protecting critical infrastructure. From the U.S. Air Force Research Lab strengthening defense research, to the Illinois Department of Human Services improving access to behavioral health resources for children, AI’s diverse applications in the public sector are making a profound societal and national impact.
Looking Ahead to 2025:
Microfusion will continue to focus on AI innovation and progress in the public sector, building on lessons learned in 2024. We aim to explore how AI can be made more resilient and effective in public services, ushering in a new era of smart governance.
Microfusion’s Success Stories in the Public Sector
Case 1: Taiwan Centers for Disease Control (CDC)
Leveraging Google Cloud to Deliver Reliable Pandemic Prevention Systems
To maintain stable services, enhance cybersecurity, meet growing conferencing demands, and continue offering reliable pandemic response systems and applications to the public, the CDC partnered with Microfusion, a Google Cloud Premier Partner. Together, they established a comprehensive Google Cloud architecture and implemented the Google Workspace collaboration suite, achieving six key outcomes:
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Diverse Services & High Reliability:
With local data centers and robust API services, Google Cloud powers CDC’s social distancing app, COVID-19 self-reporting platform, and flu prevention system—ensuring reliable performance even during traffic spikes. -
Flexible Resource Scheduling & Digital Governance:
Tools like Cloud Load Balancing and Google Cloud Armor allow the CDC to dynamically allocate resources, ensuring system security and regulatory compliance. -
Real-Time Pandemic Trends with Google Apps Script:
By integrating Google Apps Script with LINE Bot and Google Sheets, CDC automates data reporting and trend visualization for real-time monitoring. -
Enhanced Cybersecurity & Email Protection:
Gmail’s spam filtering and attachment scanning features greatly reduce the risk of phishing attacks and ensure secure communication. -
Seamless Online Meetings:
Google Meet and Calendar facilitate virtual meetings, while Google Docs enables collaborative editing—improving operational efficiency. -
Transparent Costing & Optimized Resource Use:
Google Cloud’s transparent pricing and regular usage recommendations help the CDC optimize resources and improve cost control.
Case 2: Public Healthcare Institution
Facing massive data management and security needs, a government healthcare agency adopted advanced technologies such as sharded encryption, geo-redundancy, and off-site backup to ensure data integrity and security. Sensitive medical data is encrypted and distributed across multiple global cloud platforms to remain accessible even in the event of disasters.
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Private Access and Initial Backup:
Virtual machines (VMs) in the customer’s data center connect securely to Google Cloud via Private Google Access (PGA), performing initial backups in a designated storage setup tailored for the project. -
Asynchronous Processing & Workflow Orchestration:
Cloud Events trigger automated Workflows to manage data backup and recovery. The system monitors new objects in Cloud Storage and initiates follow-up actions, achieving full automation. -
Sharded Encryption & Geo-Redundancy:
Data is divided via erasure coding before uploading, and managed using Batch services to optimize processing. Final shards are stored across GCP, Azure, and AWS, ensuring distributed storage and resilience against single-point failures. -
Monitoring & Alerts:
An alert system continuously monitors for anomalies and automatically notifies responsible personnel via email if issues arise. -
Database & Serverless Services:
Cloud SQL stores structured system data, while Application Integration enables low-code CRUD operations. Cloud Run hosts containerized front- and back-end services, minimizing infrastructure overhead.
Three Key Challenges & Strategies for AI in the Public Sector
Google Cloud and IDC’s in-depth research with U.S. federal agencies reveals three crucial insights into AI adoption in the public sector:
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The Importance of Partnering with Experts:
Over two-thirds of federal agencies believe in the strength of ecosystems and actively collaborate with trusted non-governmental partners, such as cloud providers like Microfusion. -
Variations in AI Maturity:
Mature agencies are four times more likely to explore generative AI use cases than those just starting out, highlighting the innovation potential of AI when fully embraced. -
Shortage of Technical Talent:
36% of agencies cite a lack of internal AI skills and expertise as a major barrier—underscoring the urgent need to develop AI talent and workforce capabilities.
In response to these public sector challenges, Microfusion and Google Cloud offer adaptive, secure, responsible, and intelligent AI solutions. By providing AI-driven security tools and technical support, they help agencies protect data and decision-making while driving sustainable AI development.
A Trusted Partnership for Secure Public AI
For the public sector, Google Cloud and Microfusion offer responsible, secure, and adaptive support. With AI-powered security solutions, they safeguard critical data and decision-making processes. As cybersecurity becomes increasingly essential to national and economic security, public agencies must continuously strengthen their ability to address evolving threats.
Microfusion is committed to working closely with government organizations to ensure safe and responsible AI adoption through tailored solutions. This article, translated and adapted from the official Google Cloud blog, brings you the latest tech trends and real-world applications. It also highlights successful case studies from Microfusion, a Google Cloud Premier Partner, dedicated to helping businesses and government agencies seize AI-driven opportunities.
If you’re a public agency interested in project-based or joint contract procurement, we invite you to contact us. Microfusion looks forward to being your trusted partner in digital transformation. Stay tuned for our event updates—we hope to meet you in person soon!
