Embrace Cloud Managed Service to achieve your business goals

Is your IT team under a lot of pressure when working on the monitoring, filtering of notifications, and 24/7 maintenance of the cloud?

Leave your cloud management to Microfusion Cloud Managed Service, a one-stop solution that helps enterprises drive up work efficiency, reduce costs, and focus on the core business and innovations.

A reliable partner to help you focus on the core business

Cloud Managed Service (CMS) is provided by cloud resellers to help enterprises manage their clouds. The service scope includes infrastructure building, migration, optimization, and management. Microfusion provides customer-centric and customized CMS to help enterprises build a complete cloud infrastructure. We also provide after-sales management support to give customers an all-around solution so you can focus on the core businesses and development.

Automatic operational procedures to reduce costs

Microfusion’s Cloud Managed Services helps you achieve automation for change in settings, including but limited to user accessibility, backup, saving more costs and resources for product developments.

One-stop solution to accelerate your digital transformation

Our cloud architects and SRE maintenance teams are certified by cloud service providers, offering professional consulting on cloud deployment, building, maintenance, and optimization.

24/7 monitoring to give you timely updates and make the right decisions

Our SRE team helps you monitor operations and provide relevant consulting based on the service levels. Please refer to the table below to learn the scope of different SLA.

Utilize New Relic to identifyl risks and issues

New Relic is a monitoring tool built for SaaS and app management. Users can use New Relic to monitor cloud-based or on-premises applications and engage in recovery, diagnosis, and volume plans. With New Relic APM, we help customers identify critical issues to prevent or minimize downtime.

GCP MS Support Plan

Gold

Service Mangement

Service Downtime Reports (Phone Calls, E-mails, Helpdesk)

7×24

Maintenance Reports

Monthly Reports

Response Time of Service Level Agreement (SLA)

Urgent < 30 min Critical < 1 hr Medium < 8 hr General < 36 hr

Operation Management

Technical Consulting

Change in Demands

Bandwidth and Network Management

Backup Management

Performance Analysis and Cost Optimization

Operating System Management

Performance and Preventive Measures

Identifications and Accessibility

Event Management

Issues Management

Work Log (System and Applications)_

Customized Solutions

Other Applications and Software Management

Customized Solutions based on the SOP or guidelines provided by customers

Fees

Please contact our sales for a quotation

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Service Mangement
Service Downtime Reports (Phone Calls, E-mails, Helpdesk)
Maintenance Reports
Response Time of Service Level Agreement (SLA)
Operation Management
Technical Consulting
Change in Demands
Bandwidth and Network Management
Backup Management
Performance Analysis and Cost Optimization
Operating System Management
Performance and Preventive Measures
Identifications and Accessibility
Event Management
Issues Management
Work Log (System and Applications)_
Other Applications and Software Management
Fees
Gold
7×24
Monthly Reports
Urgent < 30 min Critical < 1 hr Medium < 8 hr General < 36 hr
Customized Solutions
Customized Solutions based on the SOP or guidelines provided by customers
Please contact our sales for a quotation

Service Level Agreement (SLA)

LevelsDefinitionServices

Urgent

  • Data losses and deletions that need recovery from backups.
  • Problems found for critical functions (Service downtime).
  • Problems causing multiple groups of users .

Respond within 30 minutes

Critical

  • Service is still running but performance drops, bringing huge impacts on services
  • Non-critical services are in downtime

Respond within 1 hour

Medium

  • Service is still running but performance drops, bringing some impact on services
  • Ad hoc solutions for certain issues

Respond within 8 hours

General

  • Questions or issues on system operations
  • Consulting services on key functions, with user manuals for the implementations and settings. 

Respond within 36 hours