{"id":14817,"date":"2021-08-11T13:23:30","date_gmt":"2021-08-11T05:23:30","guid":{"rendered":"https:\/\/www.microfusion.cloud\/hk\/?post_type=cloud_service&p=14817"},"modified":"2021-11-11T16:49:10","modified_gmt":"2021-11-11T08:49:10","slug":"cloud-managed-service","status":"publish","type":"cloud_service","link":"https:\/\/www.microfusion.cloud\/hk\/cloud-service\/cloud-managed-service\/","title":{"rendered":"GCP \u4ee3\u7ba1\u670d\u52d9"},"content":{"rendered":"
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\n \"\" <\/div>\n <\/div>\n <\/div>\n
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\u5c08\u696d\u76e3\u63a7\u4ee3\u7ba1\uff0c\u52a0\u901f\u4f01\u696d\u90e8\u7f72\u5275\u65b0<\/h2>\n
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\u76e3\u63a7\u670d\u52d9\u6548\u80fd\u3001\u904e\u6ffe\u8b66\u793a\u4ee5\u53ca24\/7<\/span>\u7684\u7dad\u904b\u9700\u6c42\uff0c\u662f\u5426\u4f7f\u4f01\u696d\u00a0IT\u00a0<\/span>\u5718\u968a\u75b2\u65bc\u5954\u547d\uff1f\u751a\u81f3\u56b4\u91cd\u58d3\u7e2e\u5c08\u6848\u958b\u767c\u8207\u71df\u904b\u7684\u8cc7\u6e90\uff1f\u5b8f\u5ead\u96f2\u7aef\u4ee3\u7ba1\u670d\u52d9\u53ef\u63d0\u4f9b\u6700\u5168\u9762\u7684\u57fa\u790e\u5efa\u8a2d\u8a55\u4f30\u3001\u6559\u80b2\u8a13\u7df4\u8207\u89e3\u6c7a\u65b9\u6848\uff0c\u5354\u52a9\u4f01\u696d\u9ad8\u6548\u7ba1\u7406\u3001\u964d\u4f4e\u6210\u672c\uff0c\u4e26\u5c08\u6ce8\u65bc\u6838\u5fc3\u7522\u54c1\u958b\u767c\uff0c\u52a0\u5feb\u90e8\u7f72\u901f\u5ea6\u5275\u9020\u5d84\u65b0\u50f9\u503c\uff01<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n

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\u5b89\u5168\u5b8c\u5584\u7684\u4ee3\u7ba1\u670d\u52d9\uff0c\u8b93\u60a8\u5c08\u6ce8\u6838\u5fc3\u696d\u52d9<\/h2>\n
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\u96f2\u7aef\u4ee3\u7ba1\u670d\u52d9( Cloud Managed Service \uff0c\u4ee5\u4e0b\u7c21\u7a31 CMS \uff09\u662f\u7531\u5c08\u696d\u96f2\u7aef\u670d\u52d9\u5546\u4ee3\u66ff\u4f01\u696d\u64cd\u4f5c\u7684\u71df\u904b\u6a21\u5f0f\uff0c\u53ef\u5354\u52a9\u60a8\u7ba1\u7406\u65e5\u5e38\u57fa\u790e\u5efa\u8a2d\uff0c\u4e26\u6301\u7e8c\u63d0\u4f9b\u6210\u672c\u512a\u5316\u53ca\u6548\u80fd\u6539\u5584\u5efa\u8b70\u3002\u5b8f\u5ead\u63d0\u4f9b\u7684 CMS \u670d\u52d9\u53ef\u70ba\u60a8\u898f\u5283\u5b8c\u6574\u7684\u96f2\u7aef\u67b6\u69cb\uff0c\u4ee5\u5c08\u6848\u5f62\u5f0f\u5354\u52a9\u5ba2\u6236\u5efa\u7f6e\u6216\u642c\u9077\u96f2\u7aef\uff0c\u4e5f\u53ef\u63d0\u4f9b\u5f8c\u7e8c\u7684\u7dad\u904b\u7ba1\u7406\uff0c\u800c\u5b8f\u5ead\u5b8c\u6574\u7684\u4e00\u7ad9\u5f0f\u670d\u52d9\uff0c\u8b93\u60a8\u5c08\u6ce8\u65bc\u6838\u5fc3\u696d\u52d9\u958b\u767c\uff0c\u7121\u9808\u518d\u7169\u60f1\u96f2\u7aef\u6280\u8853\u4ee5\u53ca\u5f8c\u7e8c\u7dad\u904b\u4eba\u529b\u7684\u554f\u984c\u3002<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\u81ea\u52d5\u5316\u71df\u904b\u6d41\u7a0b\uff0c\u6e1b\u5c11\u7dad\u904b\u6210\u672c<\/h3>\n <\/div>\n
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\u5b8f\u5ead\u7684\u96f2\u7aef\u4ee3\u7ba1\u670d\u52d9\u80fd\u70ba\u60a8\u81ea\u52d5\u5316\u5e38\u898b\u7684\u6d3b\u52d5 (\u5982\uff1a\u8b8a\u66f4\u9700\u6c42\u3001\u8eab\u4efd\u8207\u6b0a\u9650\u7ba1\u7406\u3001\u5099\u4efd\u7ba1\u7406\u7b49)\uff0c\u8b93\u4f01\u696d\u7701\u53bb\u64cd\u4f5c\u57fa\u790e\u8a2d\u65bd\u7684\u6210\u672c\uff0c\u5c07\u66f4\u591a\u8cc7\u6e90\u6295\u5165\u5230\u7522\u54c1\u958b\u767c\u3002<\/p>\n <\/div>\n <\/div>\n<\/div>

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\u4e00\u7ad9\u5f0f\u5c08\u696d\u670d\u52d9\uff0c\u52a0\u901f\u6578\u4f4d\u8f49\u578b<\/h3>\n <\/div>\n
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\u5b8f\u5ead\u5c08\u696d\u7684\u67b6\u69cb\u5e2b\u5718\u968a\u8207 SRE \u7dad\u904b\u5718\u968a\uff0c\u7d93\u904e\u539f\u5ee0\u5c08\u696d\u6280\u8853\u8a8d\u8b49\uff0c\u80fd\u63d0\u4f9b\u5ba2\u6236\u5f9e\u898f\u5283\u3001\u5efa\u7f6e\u3001\u7dad\u904b\u5230\u512a\u5316\u7684\u4e00\u7ad9\u5f0f\u670d\u52d9\uff0c\u52a9\u4f01\u696d\u7121\u75db\u8f49\u578b\u3002<\/p>\n <\/div>\n <\/div>\n<\/div> <\/div>\n

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24\/7 \u670d\u52d9\u76e3\u63a7\uff0c\u63d0\u4f9b\u6700\u5373\u6642\u7684\u72c0\u6cc1\u901a\u5831<\/h3>\n <\/div>\n
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\u5b8f\u5ead\u7684 SRE \u5718\u968a\u53ef\u70ba\u4f01\u696d\u76e3\u63a7\u670d\u52d9\u6548\u80fd\u4e26\u63d0\u4f9b\u8aee\u8a62\uff0c\u6703\u4f9d\u7167\u4e8b\u4ef6\u7b49\u7d1a (\u8a73\u898b SLA \u670d\u52d9\u7d1a\u5225\u5354\u5b9a)\u63d0\u4f9b\u76f8\u5c0d\u61c9\u7684\u56de\u61c9\u8207\u901a\u5831\u6642\u9593\u3002<\/p>\n <\/div>\n <\/div>\n<\/div>

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\u4f7f\u7528 New Relic \u76e3\u63a7\u6548\u80fd\uff0c\u627e\u51fa\u5e73\u6642\u4e0d\u6613\u767c\u73fe\u7684\u554f\u984c<\/h3>\n <\/div>\n
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New Relic \u662f\u5f37\u5927\u7684\u6548\u80fd\u76e3\u63a7\u5de5\u5177\uff0c\u5c08\u6ce8\u65bc SaaS \u548c App \u6548\u80fd\u7ba1\u7406\uff0c\u80fd\u5c0d\u90e8\u7f72\u5728\u672c\u5730\u6216\u96f2\u7aef\u4e2d\u7684 web \u61c9\u7528\u7a0b\u5f0f\u9032\u884c\u76e3\u63a7\u3001\u6545\u969c\u4fee\u5fa9\u3001\u8a3a\u65b7\u3001\u548c\u5bb9\u91cf\u8a08\u5283\u3002\u5b8f\u5ead\u900f\u904e New Relic APM \u5c07\u4f01\u696d\u4e0d\u6613\u767c\u73fe\u7684\u554f\u984c\u6293\u51fa\u4f86\uff0c\u5e6b\u52a9\u4f01\u696d\u6e1b\u5c11\u6545\u969c\u6392\u9664\u7684\u6642\u9593\u3002<\/p>\n <\/div>\n <\/div>\n<\/div> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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GCP MS Support Plan<\/h2>\n
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\u91d1\u7d1aGold<\/h5>\n
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\u670d\u52d9\u7ba1\u7406<\/p>\n

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\n \u670d\u52d9\u969c\u7919\u901a\u77e5 (\u96fb\u8a71\u3001\u96fb\u5b50\u90f5\u4ef6\u3001\u5de5\u55ae\u7cfb\u7d71) <\/p>\n

7×24<\/p>\n <\/div>\n

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\n \u7dad\u904b\u4e8b\u4ef6\u5831\u544a <\/p>\n

\u6708\u5831<\/p>\n <\/div>\n

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\n SLA \u969c\u7919\u5206\u7d1a\/\u56de\u61c9\u6642\u9593 <\/p>\n

Urgent < 30 min, Critical < 1 hr, Medium < 8 hr, General < 36 hr<\/p>\n <\/div>\n

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\n \u6280\u8853\u8aee\u8a62\u9700\u6c42 <\/p>\n

<\/i><\/p>\n <\/div>\n

\u71df\u904b\u7ba1\u7406<\/p>\n

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\n \u6280\u8853\u8aee\u8a62\u9700\u6c42 <\/p>\n

<\/i><\/p>\n <\/div>\n

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\n \u8b8a\u66f4\u9700\u6c42\u7ba1\u7406 <\/p>\n

<\/i><\/p>\n <\/div>\n

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\n \u983b\u5bec\u8207\u7db2\u8def\u7ba1\u7406 <\/p>\n

<\/i><\/p>\n <\/div>\n

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\n \u5099\u4efd\u7ba1\u7406 <\/p>\n

<\/i><\/p>\n <\/div>\n

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\n \u6548\u80fd\u5206\u6790\u8207\u6210\u672c\u512a\u5316 <\/p>\n

<\/i><\/p>\n <\/div>\n

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\n \u6027\u80fd\u8abf\u6574\u8207\u9810\u9632\u6027\u7dad\u8b77 <\/p>\n

<\/i><\/p>\n <\/div>\n

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\n \u8eab\u5206\u8207\u6b0a\u9650\u7ba1\u7406 <\/p>\n

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\n \u4e8b\u4ef6\u7ba1\u7406 <\/p>\n

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\n \u4e8b\u6545\u7ba1\u7406 <\/p>\n

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\n \u7cfb\u7d71\u8207\u61c9\u7528\u7a0b\u5f0f\u65e5\u8a8c\u7ba1\u7406 <\/p>\n

\u4f9d\u5c08\u6848\u9700\u6c42\u5831\u50f9\uff0c\u8acb\u6d3d\u696d\u52d9<\/p>\n <\/div>\n

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\n \u5ba2\u6236\u81ea\u6709\/\u5546\u7528\u7cfb\u7d71\u7684\u7dad\u904b\u7ba1\u7406 <\/p>\n

\u4f9d\u5c08\u6848\u9700\u6c42\u5831\u50f9\uff0c\u8acb\u6d3d\u696d\u52d9 (\u9808\u63d0\u4f9b\u5b8c\u6574SOP\u6587\u4ef6)<\/p>\n <\/div>\n

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\n \u6536\u8cbb\u65b9\u5f0f <\/p>\n

\u4f9d\u5c08\u6848\u9700\u6c42\u5831\u50f9\uff0c\u8acb\u6d3d\u696d\u52d9<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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#<\/th>\n <\/tr>\n <\/thead>\n
\n \u670d\u52d9\u7ba1\u7406 <\/td>\n <\/tr>\n
\n \u670d\u52d9\u969c\u7919\u901a\u77e5 (\u96fb\u8a71\u3001\u96fb\u5b50\u90f5\u4ef6\u3001\u5de5\u55ae\u7cfb\u7d71) <\/td>\n <\/tr>\n
\n \u7dad\u904b\u4e8b\u4ef6\u5831\u544a <\/td>\n <\/tr>\n
\n SLA \u969c\u7919\u5206\u7d1a\/\u56de\u61c9\u6642\u9593 <\/td>\n <\/tr>\n
\n \u6280\u8853\u8aee\u8a62\u9700\u6c42 <\/td>\n <\/tr>\n
\n \u71df\u904b\u7ba1\u7406 <\/td>\n <\/tr>\n
\n \u6280\u8853\u8aee\u8a62\u9700\u6c42 <\/td>\n <\/tr>\n
\n \u8b8a\u66f4\u9700\u6c42\u7ba1\u7406 <\/td>\n <\/tr>\n
\n \u983b\u5bec\u8207\u7db2\u8def\u7ba1\u7406 <\/td>\n <\/tr>\n
\n \u5099\u4efd\u7ba1\u7406 <\/td>\n <\/tr>\n
\n \u6548\u80fd\u5206\u6790\u8207\u6210\u672c\u512a\u5316 <\/td>\n <\/tr>\n
\n \u6027\u80fd\u8abf\u6574\u8207\u9810\u9632\u6027\u7dad\u8b77 <\/td>\n <\/tr>\n
\n \u8eab\u5206\u8207\u6b0a\u9650\u7ba1\u7406 <\/td>\n <\/tr>\n
\n \u4e8b\u4ef6\u7ba1\u7406 <\/td>\n <\/tr>\n
\n \u4e8b\u6545\u7ba1\u7406 <\/td>\n <\/tr>\n
\n \u7cfb\u7d71\u8207\u61c9\u7528\u7a0b\u5f0f\u65e5\u8a8c\u7ba1\u7406 <\/td>\n <\/tr>\n
\n \u5ba2\u6236\u81ea\u6709\/\u5546\u7528\u7cfb\u7d71\u7684\u7dad\u904b\u7ba1\u7406 <\/td>\n <\/tr>\n
\n \u6536\u8cbb\u65b9\u5f0f <\/td>\n <\/tr>\n <\/tbody>\n <\/table><\/div>\n <\/div>\n
\n
\n <\/i>\n
\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
\u91d1\u7d1aGold<\/th> <\/tr>\n <\/thead>\n
<\/td> <\/tr>\n
7×24<\/td> <\/tr>\n
\u6708\u5831<\/td> <\/tr>\n
Urgent < 30 min, Critical < 1 hr, Medium < 8 hr, General < 36 hr<\/td> <\/tr>\n
<\/i><\/td> <\/tr>\n
<\/td> <\/tr>\n
<\/i><\/td> <\/tr>\n
<\/i><\/td> <\/tr>\n
<\/i><\/td> <\/tr>\n
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\u4f9d\u5c08\u6848\u9700\u6c42\u5831\u50f9\uff0c\u8acb\u6d3d\u696d\u52d9<\/td> <\/tr>\n
\u4f9d\u5c08\u6848\u9700\u6c42\u5831\u50f9\uff0c\u8acb\u6d3d\u696d\u52d9 (\u9808\u63d0\u4f9b\u5b8c\u6574SOP\u6587\u4ef6)<\/td> <\/tr>\n
\u4f9d\u5c08\u6848\u9700\u6c42\u5831\u50f9\uff0c\u8acb\u6d3d\u696d\u52d9<\/td> <\/tr>\n <\/tbody>\n <\/table><\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n
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SLA \u670d\u52d9\u7d1a\u5225\u5354\u5b9a<\/h2>\n
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\n \n \n \n \n \n \n \n
\u4e8b\u4ef6\u7b49\u7d1a<\/th>\u5b9a\u7fa9\u7bc4\u4f8b<\/th>7×24 \u670d\u52d9\u7d1a\u5225<\/th> <\/tr>\n <\/thead>\n
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Urgent<\/p>\n<\/div>\n <\/td>\n

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    \n
  • \u8cc7\u6599\u6bc0\u640d\u6216\u907a\u5931\uff0c\u4e14\u5fc5\u9808\u5f9e\u5099\u4efd\u4e2d\u9084\u539f\u3002<\/li>\n
  • \u95dc\u9375\u670d\u52d9\u529f\u80fd\u7121\u6cd5\u4f7f\u7528\uff08\u5982\uff1a\u670d\u52d9\u95dc\u9589\u6216\u4e0d\u53ef\u7528\uff09\u3002<\/li>\n
  • \u4e8b\u6545\u5c0e\u81f4\u591a\u4f4d\u4f7f\u7528\u8005\u6216\u7fa4\u7d44\u53d7\u5230\u3002<\/li>\n<\/ul>\n<\/div>\n <\/td>\n
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30 \u5206\u9418\u5167\u56de\u61c9 \/ \u901a\u5831<\/p>\n<\/div>\n <\/td>\n <\/tr>\n

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Critical<\/p>\n<\/div>\n <\/td>\n

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    \n
  • \u670d\u52d9\u4ecd\u53ef\u904b\u884c\u4f46\u5176\u6548\u80fd\u4e0b\u964d\uff0c\u5728\u4f7f\u7528\u4e0a\u7522\u751f\u91cd\u5927\u5f71\u97ff\u3002<\/li>\n
  • \u975e\u95dc\u9375\u670d\u52d9\u7121\u6cd5\u4f7f\u7528\uff08\u5982\uff1a\u670d\u52d9\u95dc\u9589\u6216\u4e0d\u53ef\u7528\uff09\u3002<\/li>\n<\/ul>\n<\/div>\n <\/td>\n
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1 \u5c0f\u6642\u5167\u56de\u61c9 \/ \u901a\u5831<\/p>\n<\/div>\n <\/td>\n <\/tr>\n

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Medium<\/p>\n<\/div>\n <\/td>\n

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    \n
  • \u670d\u52d9\u4ecd\u53ef\u904b\u884c\u4f46\u5176\u6548\u80fd\u4e0b\u964d\uff0c\u5728\u4f7f\u7528\u4e0a\u7522\u751f\u4e9b\u5fae\u5f71\u97ff\u3002<\/li>\n
  • \u8a72\u4e8b\u6545\u53ef\u80fd\u63a1\u7528\u53ef\u884c\u7684\u81e8\u6642\u89e3\u6c7a\u65b9\u6848\u3002<\/li>\n<\/ul>\n<\/div>\n <\/td>\n
\n

8 \u5c0f\u6642\u5167\u56de\u61c9 \/ \u901a\u5831<\/p>\n<\/div>\n <\/td>\n <\/tr>\n

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General<\/p>\n<\/div>\n <\/td>\n

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    \n
  • \u984d\u5916\u670d\u52d9\u9805\u76ee\u6216\u7cfb\u7d71\u64cd\u4f5c\u4e0a\u7684\u9700\u6c42\u3002<\/li>\n
  • \u76f8\u95dc\u670d\u52d9\u529f\u80fd\u3001\u6307\u5c0e\u3001\u5b89\u88dd\u3001\u8a2d\u5b9a\u6216\u76f8\u95dc\u8aaa\u660e\u6587\u4ef6\u7684\u8aee\u8a62\u9700\u6c42\u3002<\/li>\n<\/ul>\n<\/div>\n <\/td>\n
\n

36 \u5c0f\u6642\u5167\u56de\u61c9 \/ \u901a\u5831<\/p>\n<\/div>\n <\/td>\n <\/tr>\n <\/tbody>\n <\/table><\/div>\n <\/figure>\n <\/div>\n <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

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