{"id":17573,"date":"2021-08-11T13:23:30","date_gmt":"2021-08-11T05:23:30","guid":{"rendered":"https:\/\/www.microfusion.cloud\/cloud-service\/cloud-managed-service\/"},"modified":"2021-09-30T14:31:39","modified_gmt":"2021-09-30T06:31:39","slug":"cloud-managed-service","status":"publish","type":"cloud_service","link":"https:\/\/www.microfusion.cloud\/en\/cloud-service\/cloud-managed-service\/","title":{"rendered":"Cloud Managed Service"},"content":{"rendered":"
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Embrace Cloud Managed Service to achieve your business goals<\/h2>\n
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Is your IT team under a lot of pressure when working on the monitoring, filtering of notifications, and 24\/7 maintenance of the cloud?<\/p>\n

Leave your cloud management to Microfusion Cloud Managed Service, a one-stop solution that helps enterprises drive up work efficiency, reduce costs, and focus on the core business and innovations.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n

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A reliable partner to help you focus on the core business<\/h2>\n
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Cloud Managed Service (CMS) is provided by cloud resellers to help enterprises manage their clouds. The service scope includes infrastructure building, migration, optimization, and management. Microfusion provides customer-centric and customized CMS to help enterprises build a complete cloud infrastructure. We also provide after-sales management support to give customers an all-around solution so you can focus on the core businesses and development.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Automatic operational procedures to reduce costs<\/h3>\n <\/div>\n
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Microfusion\u2019s Cloud Managed Services helps you achieve automation for change in settings, including but limited to user accessibility, backup, saving more costs and resources for product developments.<\/p>\n <\/div>\n <\/div>\n<\/div>

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One-stop solution to accelerate your digital transformation<\/h3>\n <\/div>\n
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Our cloud architects and SRE maintenance teams are certified by cloud service providers, offering professional consulting on cloud deployment, building, maintenance, and optimization.<\/p>\n <\/div>\n <\/div>\n<\/div> <\/div>\n

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24\/7 monitoring to give you timely updates and make the right decisions<\/h3>\n <\/div>\n
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Our SRE team helps you monitor operations and provide relevant consulting based on the service levels. Please refer to the table below to learn the scope of different SLA.<\/p>\n <\/div>\n <\/div>\n<\/div>

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Utilize New Relic to identifyl risks and issues<\/h3>\n <\/div>\n
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New Relic is a monitoring tool built for SaaS and app management. Users can use New Relic to monitor cloud-based or on-premises applications and engage in recovery, diagnosis, and volume plans. With New Relic APM, we help customers identify critical issues to prevent or minimize downtime.<\/p>\n <\/div>\n <\/div>\n<\/div> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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GCP MS Support Plan<\/h2>\n
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Gold<\/h5>\n
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Service Mangement<\/p>\n

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\n Service Downtime Reports (Phone Calls, E-mails, Helpdesk) <\/p>\n

7×24<\/p>\n <\/div>\n

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\n Maintenance Reports <\/p>\n

Monthly Reports<\/p>\n <\/div>\n

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\n Response Time of Service Level Agreement (SLA) <\/p>\n

Urgent < 30 min Critical < 1 hr Medium < 8 hr General < 36 hr<\/p>\n <\/div>\n

Operation Management<\/p>\n

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\n Technical Consulting <\/p>\n

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\n Change in Demands <\/p>\n

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\n Bandwidth and Network Management <\/p>\n

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\n Backup Management <\/p>\n

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\n Performance Analysis and Cost Optimization <\/p>\n

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\n Operating System Management <\/p>\n

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\n Performance and Preventive Measures <\/p>\n

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\n Identifications and Accessibility <\/p>\n

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\n Event Management <\/p>\n

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\n Issues Management <\/p>\n

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\n Work Log (System and Applications)_ <\/p>\n

Customized Solutions<\/p>\n <\/div>\n

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\n Other Applications and Software Management <\/p>\n

Customized Solutions based on the SOP or guidelines provided by customers<\/p>\n <\/div>\n

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\n Fees <\/p>\n

Please contact our sales for a quotation<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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#<\/th>\n <\/tr>\n <\/thead>\n
\n Service Mangement <\/td>\n <\/tr>\n
\n Service Downtime Reports (Phone Calls, E-mails, Helpdesk) <\/td>\n <\/tr>\n
\n Maintenance Reports <\/td>\n <\/tr>\n
\n Response Time of Service Level Agreement (SLA) <\/td>\n <\/tr>\n
\n Operation Management <\/td>\n <\/tr>\n
\n Technical Consulting <\/td>\n <\/tr>\n
\n Change in Demands <\/td>\n <\/tr>\n
\n Bandwidth and Network Management <\/td>\n <\/tr>\n
\n Backup Management <\/td>\n <\/tr>\n
\n Performance Analysis and Cost Optimization <\/td>\n <\/tr>\n
\n Operating System Management <\/td>\n <\/tr>\n
\n Performance and Preventive Measures <\/td>\n <\/tr>\n
\n Identifications and Accessibility <\/td>\n <\/tr>\n
\n Event Management <\/td>\n <\/tr>\n
\n Issues Management <\/td>\n <\/tr>\n
\n Work Log (System and Applications)_ <\/td>\n <\/tr>\n
\n Other Applications and Software Management <\/td>\n <\/tr>\n
\n Fees <\/td>\n <\/tr>\n <\/tbody>\n <\/table><\/div>\n <\/div>\n
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Gold<\/th> <\/tr>\n <\/thead>\n
<\/td> <\/tr>\n
7×24<\/td> <\/tr>\n
Monthly Reports<\/td> <\/tr>\n
Urgent < 30 min Critical < 1 hr Medium < 8 hr General < 36 hr<\/td> <\/tr>\n
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Customized Solutions<\/td> <\/tr>\n
Customized Solutions based on the SOP or guidelines provided by customers<\/td> <\/tr>\n
Please contact our sales for a quotation<\/td> <\/tr>\n <\/tbody>\n <\/table><\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n
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Service Level Agreement (SLA)<\/h2>\n
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Levels<\/th>Definition<\/th>Services<\/th> <\/tr>\n <\/thead>\n
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Urgent<\/p>\n<\/div>\n <\/td>\n

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  • Data losses and deletions that need recovery from backups.<\/li>\n
  • Problems found for critical functions (Service downtime).<\/li>\n
  • Problems causing multiple groups of users .<\/li>\n<\/ul>\n<\/div>\n <\/td>\n
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Respond within 30 minutes<\/span><\/p>\n<\/div>\n <\/td>\n <\/tr>\n

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Critical<\/p>\n<\/div>\n <\/td>\n

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  • Service is still running but performance drops, bringing huge impacts on services<\/span><\/li>\n
  • Non-critical services are in downtime <\/span><\/li>\n<\/ul>\n<\/div>\n <\/td>\n
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Respond within 1 hour<\/span><\/p>\n<\/div>\n <\/td>\n <\/tr>\n

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Medium<\/p>\n<\/div>\n <\/td>\n

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  • Service is still running but performance drops, bringing some impact on services<\/span><\/li>\n
  • Ad hoc solutions for certain issues<\/span><\/li>\n<\/ul>\n<\/div>\n <\/td>\n
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Respond within 8 hours<\/span><\/p>\n<\/div>\n <\/td>\n <\/tr>\n

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General<\/p>\n<\/div>\n <\/td>\n

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  • Questions or issues on system operations<\/span><\/li>\n
  • Consulting services on key functions, with user manuals for the implementations and settings.\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n <\/td>\n
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Respond within 36 hours<\/span><\/p>\n<\/div>\n <\/td>\n <\/tr>\n <\/tbody>\n <\/table><\/div>\n <\/figure>\n <\/div>\n <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Empowering enterprises to reduce costs and accelerate cloud deployment.<\/p>\n","protected":false},"author":20,"featured_media":18606,"template":"","class_list":["post-17573","cloud_service","type-cloud_service","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.microfusion.cloud\/en\/wp-json\/wp\/v2\/cloud_service\/17573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microfusion.cloud\/en\/wp-json\/wp\/v2\/cloud_service"}],"about":[{"href":"https:\/\/www.microfusion.cloud\/en\/wp-json\/wp\/v2\/types\/cloud_service"}],"author":[{"embeddable":true,"href":"https:\/\/www.microfusion.cloud\/en\/wp-json\/wp\/v2\/users\/20"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microfusion.cloud\/en\/wp-json\/wp\/v2\/media\/18606"}],"wp:attachment":[{"href":"https:\/\/www.microfusion.cloud\/en\/wp-json\/wp\/v2\/media?parent=17573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}